CUSTOMER RETURNS AND THE KHAIRMAX GUARANTEE
Our entire stock is comprised of real human hair. Each packet of hair is as unique as the individual who donated it, and will behave uniquely. We streamline our categories as far as possible, but small variations may occur from batch to batch. We cannot guarantee that hair purchased from us will look or feel 100% the same each time. We cannot guarantee wave patterns, texture or colour as this is a natural hair product and is in no way manufactured. What we can guarantee is 100% quality, hand picked human hair each and every time!
In the unlikely event that A customer wishes to return any non-sale item(s), and due to the nature of the product and in the interest of hygiene, we must be notified of the intended return within 5 days of receipt with full details concerning the reason for return. If we accept the return request, the item(s) must be returned within 7 days of receipt, for a refund or an exchange (only) on sale items provided it meets with the following criteria:
All goods must be returned in the original condition they were received. Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outline in this section.
A refund or exchange will not be provided for products returned in a used condition, has been untied or tampered with in any way (brushed, combed, picked, cut or washed). We adhere to strict Hygiene policies when it comes to the returning of human hair. According to Health and Safety Regulations, you cannot return human hair products that has been used therefore hair should only be returned in its original state.
A refund or exchange will not be provided for products returned if a service has been applied to it in anyway by us or otherwise on the request of the customer. This includes but not limited to colouring, cutting, weft sealing, washing.
Used condition and tampering includes but is not limited to:
hair extensions that have(i) been cut(ii) been coloured, dyed, or permed(iii) had heat applied for the purposes of straightening or curling effect(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.(v) extensions that have been removed from the original packaging.
Returns must be requested within 5 days of receipt of delivery. Returns will not be accepted after 5 days unless goods are faulty. Goods are not considered faulty if their condition deteriotes due to poor hair management or poor application of extensions.
The buyer is responsible for all postage costs when returning items to us for refund or exchange. The original cost of shipping, from company to customer, will be deducted from any refund that is issued. We will reimburse any reasonable postage costs if the buyer is returning faulty goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of postage costs to our business. We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery.
All refunds will be actioned to the original payment method. Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customers expense.