This website is owned and managed by Khairmax Beauty Ltd. By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We Khairmax reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.
We encourage you to email us directly at firstname.lastname@example.org if you have any questions regarding these Terms & Conditions.
Our entire stock is comprised of real human hair. You understand that each packet of hair is as unique as the individual who donated it, and will behave uniquely. We streamline our categories as far as possible, but small variations may occur from batch to batch. We cannot guarantee that hair purchased from us will look or feel 100% the same each time. We cannot guarantee wave patterns, texture or colour as this is a natural hair product and is in no way manufactured. What we can guarantee is 100% quality, hand picked human hair each and every time!
You are allowed to cancel your order within 3 days for a full refund on non-sale items. If the product has been posted when you request cancellation you will be required to return at your expense in accordance with our customer returns policy before you are granted a refund.
Khairmax DO NOT refund or Exchange on Sale goods unless defective. This does not affect your statutory rights.
Code of Conduct
Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude, aggressive or violent communication.
Customer Returns and the Khairmax Guarantee
In the unlikely event that A customer wishes to return any non-sale item(s), and sue to the nature of the product and in the interest of hygiene, we must be notified of the intended return within 2 days of receipt at email@example.com with full details concerning the reason for return. This excludes closures. If we accept the return request, the item(s) must be returned within 7 days of receipt, for a refund or an exchange (only) on sale items provided it meets with the following criteria:
All goods must be returned in the original condition they were received. Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outline in this section.
A refund or exchange will not be provided for products returned in a used condition, has been untied or tampered with.
Used condition and tampering includes but is not limited to:
hair extensions that have(i) been cut(ii) been coloured, dyed, or permed(iii) had heat applied for the purposes of straightening or curling effect(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.(v) extensions that have been removed from the original packaging.
Returns must be requested within 2 days of receipt of delivery. Returns will not be accepted after 2 days unless goods are faulty. Goods are not considered faulty if their condition deteriotes due to poor hair management or poor application of extensions.
The buyer is responsible for all postage costs when returning items to us for refund or exchange. The original cost of shipping, from company to customer, will be deducted from any refund that is issued. We will certainly reimburse any reasonable postage costs if the buyer is returning faulty goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of postage costs to our business. We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery.
All refunds will be actioned to the original payment method provided unless otherwise expressly agreed between you and Khairmax Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customers expense.
Delivery of products, associated costs and timelines
Delivery prices for orders within the UK are charged by the weight and value of the order. Prices may also vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1 business day, depending on stock availability and final destination.
The majoirty of our orders are sent via Royal Mail Special Delivery. In certain cases we may use our courier service provided by Parcelforce for locations that are better accessible using this service. International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.
1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our UK customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.
We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier of postal service. If an item is lost we will provide an immediate replacement or refund as directed by you at no further cost to you.
E-tail of Products and Services
By making a request or order you are offering to purchase a product which we will accept to sell to you in accordance with these Terms and Conditions. All request are subject to availability and confirmation of the order price by us. Dispatch times may vary according to the availability and any guarantee warranties or representations made as to delivery times are limited to the rules of the postal service we choose. We are not responsible for any delay due to postal strikes, weather conditions or similar circumstances beyond our immediate control.
We are entitled to refuse any request made by you. If you order is accepted we will inform you by emailing you or by telephone call.
When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of goods, service or bid. It is your responsibility to inform us of any change to these details as soon as possible. All prices are subject to changes without notice.
Khairmax is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose of if any products damage your hair or skin as a result of misuse or failure to adhere to our instructions.
Hair Care & Hair Installation
Khairmax is not responsible for the methods you choose to install and care for your new products. We recommend all hair is installed following our specific instructions or by a professional hair extensionist.
*Lace and Silk Systems - Systems are extremely delicate and need to be worn with care. Misuse can lead to hair lifting from the base which will leave patching. We do not guarantee Lace and Silk Systems.
*Colouring Services - A refund or exchange will not be provided for products returned if a service has been applied to it in anyway by us or otherwise on the request of the customer. This includes but not limited to colouring, cutting, weft sealing, washing.
Images & Photos
The images of models and hair in each item description are an approximation of colour. We do not claim that you hair will look identical to this as the models have styled, washed and prepared their hair before each photo. Please note that colour can be shown differently on every computer screen so we cannot be repsonisble for any variation. Our guarantee provides protection for any item that doesn't suit or match for any reason as long as the item has not been used or removed from its packaing. We provide all items in clear packaging so you can view extensions before removing from packaing or wearing.
You are agree to indemnify, defend and hold harmless Khairmax, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from, without limitation, your use of our website or services, your breach of the Terms of service, your infringement of any intellectual property right or any other right of any person or entity, or you breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
These Terms & Conditions are governed by the Laws of England and any arising disputes resulting from the use of our website or services shall be dealt with in the English courts. These terms and conditions are to be construed in accordance with the laws of England and irrespective of your place of domicile.
Any dispute in any way referable to the content of this site whether in respect of its trademarks, copyright or image content shall be resolved exclusively by arbitration. The terms of which are to be agreed between Khairmax and yourself and provide no right or recourse to any relief of the UK courts whether interim or otherwise and that by accessing this site you waive your right for all time to such right.
Payment & Currencies
All prices are quoted and provided in GBP.
We accept most major credit & debit cards. Card payments are processed using Paypal.
Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.
Khairmax may at any time terminate or suspend any part of our services without notice.
Variation of Content
Khairmax shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of the Khairmax website.